Personal E-mail and Texting

E-mail & Messages

Note: You can set up e-mail with your company’s Microsoft Exchange Server 2003.Contact your system administrator for the required e-mail set-up information or see Additional Information and the Motorola Q Support website at:


Setting Up E-mail

networkconnect.gif You can set up an e-mail on your phone to check and send messages. There are two ways to set up e-mail: automatically or manually.

Note: If you have a Hotmail or Pocket MSN account, see Hotmail E-mail Setup.


Guide to Set Up

  • Find a good step-by-step guide to setting up e-mail in Verizon’s “Wireless Sync Quickstart Guide for Motorola Q” here.
Automatic E-mail Set Up

networkconnect.gif Some e-mail providers allow for automatic e-mail set up. Have your e-mail address, username, and password ready and:

  1. Press Start > Messaging > Outlook E-mail.
  2. Select Menu > Options > New Account.
  3. In Your name, enter your display name for e-mail messages.
  4. In E-mail address, enter the e-mail address for this account.
  5. Select Attempt to obtain e-mail settings from the Internet and select Next.

Note: If the account sets up successfully, you will be prompted to send and receive e-mail. If not (if the Q takes more than a minute or two attempting to obtain settings without moving beyond that point), you must click Next and see the next section.

Manual E-mail Accounts Settings

If you tried to automatically set up your account and were prompted for detailed e-mail settings, call your e-mail (Internet) service provider for additional information.

Note: You will need the following information from your e-mail provider: Domain, Server type (POP3 or IMAP4), Account name, Incoming mail server (POP3 or IMAP4), Secure Sockets Layer (SSL) connection requirements, and Outgoing mail server (SMTP) to complete the set up.

  1. Press Start > Messaging > Outlook E-mail.
  2. Select Menu > Options > New Account.
  3. In Your name, enter your display name for e-mail messages.
  4. In E-mail address, enter the e-mail address for this account.
  5. Select Next.
  6. Enter the information from the e-mail (Internet) service provider as appropriate until setup is complete, and click Finish.

Caution: If you save your password and then lose your phone, someone finding your phone may gain access to your e-mail.


Hotmail E-mail Setup

If you use the Hotmail or MSN email services, have your e-mail address, and password ready and:

  1. Press Start > Pocket MSN.
  2. Select MSN Hotmail.
  3. In E-mail address, enter the e-mail address for your account.
  4. In Password, enter the password for the account.
  5. Select Next.
  6. Press Menu > Send and Receive.

If the Hotmail account completes set up correctly, your e-mail files and account folders will be synchronized with your phone. Once you set up your Hotmail e-mail account, you won’t need to do it again.


Operator Hosted E-mail

If you have Operator Hosted Email, please contact your operator, or access their web site in order to get information about their hosted email solution, and its compatibility with Windows Mobile® 5.0 enabled devices.


Receive & Read Messages

networkconnect.gif When you receive a message your phone plays an alert and displays New Message with a message indicator such as ( newmsg.gif).

Find it: On the Home Screen, press Start > Messaging > E-mail account

Tip: If you do not see a list of messages, press Menu > Folders > Inbox. To return to the Folder list, press the Back key (backkey.gif).

To read a message:

To open the next message in the list from within an open message, press the navigation key navkeyfont.gif to the right; to open the previous message in the list, press the navigation key navkeyfont.gif to the left.

Message Options

To delete, save, reply, or forward the messages, use these quick steps from the Inbox with a message selected or when viewing a message:

  • To delete, press Menu > Delete.
  • To reply, press Menu > Reply or Reply All. Enter the message and press Send.
  • To forward, press Menu > Forward. Enter the message and press Send.
  • To create a contact card for the sender, press Menu > Save to Contacts.

Tip: Need to check your e-mail right now? Press Start > Messaging. Select the account to send and receive messages and press Menu > Send/Receive. The phone connects to your Internet e-mail server and sends and receives your messages. To stop this process, press Menu > Stop Send/Receive.

NOTE: You can send, read, and receive PDF, Microsoft Word, Excel, and Powerpoint files via e-mail, but you cannot edit these files on your phone. Use ActiveSync to transfer these files to your computer for editing.


Send an E-mail or Text Message

networkconnect.gif You can send SMS text messages, MMS multimedia messages to other capable mobile phones. MMS messages and e-mail messages can contain pictures, animations, sounds, videos, PDFs, compressed files, word processing and spreadsheet files.

Find it: Press Start > Messaging > Text Messages or E-mail Account

To send a text message:

  1. Press New.
  2. For e-mail, in ToCc, and/or Bcc, enter e-mail addresses. Insert a semicolon (;) between multiple numbers or addresses.
  3. For text messages, enter contact telephone number.
  4. You can quickly enter phone numbers or e-mail addresses from your contact cards. In To, press Enter (enterkey.gif) and select a recipient from the list. Then select the recipient’s phone number or e-mail address.
  5. Use the keypad to compose a message.
  6. Press Send.

Tip: In an e-mail you can insert a picture, voice note or file in the message, on the message area press Menu > Insert > Picture or Voice Note or File.

Note: If you select to insert a voice note into the message, you will also need to record it. Press Record and start speaking into the phone’s microphone. When finished speaking, press Stop and then Done.

To set the priority for an e-mail message, press Menu > Message Options.

To cancel a message, press Menu > Cancel Message.


Messaging Quick Reference


Note: Make sure you have an e-mail provider and the following account information: ISP settings, protocols, user id, password, and sending and receiving host information. Otherwise, you might not get these features to work.


networkconnect.gif send text message

Press Start > Messaging > Text Messages > New

networkconnect.gif create and send e-mail

Press Start > Messaging > Outlook E-mail > E-mail Account > New

Tip: Remember you must have your e-mail set up to send an e-mail.

To add a picture, voice note, or file in an e-mail message, in the message area press Menu > Insert > Picture or Voice Note or File.

Note: You can save a draft of a message that you are composing to finish and send later. Press Menu > Save to Drafts. A draft of the message is stored in the Drafts folder of the account you are in.

create and add e-mail signature

Press Start > Messaging > Outlook E-mail > E-mail Account

Press Menu > Options > Signatures

Scroll to the account for which you are creating the signature. Select Use signature with this account.

Select the Signature box, enter your signature, and press Done.

Note: To insert a signature in every message you send, select Include when replying and forwarding. Otherwise, a signature is inserted only in new messages.

networkconnect.gif read new messages

To quickly view new messages, click the message notification area on the Home Screen.

networkconnect.gif view attachment

While viewing the message, use the center select key (navkeyfont.gif) to select the attachment.

Note: You can view attachments only for file types that are supported by the phone.

networkconnect.gif read old messages

Press Start > Messaging > Outlook E-mail > E-mail Account

Icons next to each message show if it is unread unread.gif, read read.gif, urgent urgent.gif, locked locked.gif, or has an attachment attachment.gif.

networkconnect.gif reply, reply all or forward messages

From your Inbox or an open message, press Menu > Reply or Reply All or Forward

Note: If you are replying to an e-mail in the Outlook E-mail account, you will send less data if you do not edit the original message. This may reduce data transfer costs based on your rate plan.

networkconnect.gif download message objects

If an e-mail message includes an attachment, when you open the message, the name of the attachment will appear highlighted. To download the attachment, click the highlighted attachment name. The attachment is downloaded the next time you synchronize or connect to your e-mail server.

Note: If there are multiple attachments in the message, all attachments are downloaded.

insert a media object in an e-mail

To add a picture, voice note, or file in an e-mail message, in the composing message area press Menu > Insert > Picture or Voice Note or File.

networkconnect.gif download complete e-mail messages

Press Start > Messaging > Outlook E-mail > E-mail Account > Message

Press Menu > Download Message.

The complete message is retrieved the next time you synchronize or connect to your e-mail server and send and receive e-mail.

networkconnect.gif mark a folder for synchronization

When you synchronize your Outlook E-mail account with your PC, the same Inbox folders that are in Outlook on your PC are created on your phone.

Press Start > Messaging > Outlook E-mail

Press Menu > Folders > Menu > Show all Folders

Press Menu > Manage Folders > Folder > Sync

Note: Make sure to mark your e-mail sent folder for synchronization, or you won’t be able to view sent message status.

view status of sent e-mail

Press Start > Messaging > Outlook E-mail > E-mail Account

Messages are sorted from newest to oldest. If you see a e, your message was successfully sent. If GRAPHIC > is displayed, your message could not be sent. Try again, the e-mail provider network could be busy.

networkconnect.gif receive e-mail

If your phone is set up to automatically check for new messages, your phone will display the message waiting (GRAPHIC) indicator when a new message arrives.

Press the Read key to open the message.

delete e-mail

From the Inbox or an open e-mail message:

Press Menu > Delete

networkconnect.gif manually send and receive e-mail

Press Start > Messaging > Outlook E-mail > E-mail Account

Press Menu > Send/Receive.

networkconnect.gif call a phone number in e-mail

Highlight a phone number in a message and press the Call/Answer key (callkeyfont.gif).

move e-mail to personal folder

After you’re done reading the e-mail:

Press Menu > Move > Folder

delete a mail account

Press Start > Messaging > E-mail Account

Press Menu > Options > Account Options > E-mail Account

Press Menu > Delete

Note: You cannot delete your Text Messages or Outlook E-mail accounts.

empty deleted items folder

Press Start > Messaging > E-mail Account

Press Menu > Folders > Deleted items

Press Menu > Empty Folder


Modem-link (Dial-up Networking)

Need information on creating a modem-link on your phone? See the modem-link section.

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