Advanced Calling

Turn Off a Call Alert

You can turn the thumb wheel to turn off the ringer before answering the call.


Recent Calls

Your phone keeps a list of incoming and outgoing calls, even for calls that didn’t connect. The most recent calls are listed first. The oldest calls are deleted as new calls are added.

Find it:Press Start > Call History

  1. Highlight a call.
  • To call the number, press the Call/Answer key (callkeyfont.gif).
  • To see call details (like time and date), press the center select key centerselectkeyfont.gif.
  • To see Menu Options, press Menu from the Call History screen. This menu includes:


Find Contact Find this phone number in your Contacts.
Send Text Message Send a text message to this phone number.
E-mail Send an e-mail message to this Contact.
View Timers View the call times for this call and all calls.
Delete/Delete List Delete this call from the Call History.
Save to Contacts Save this number to a Contact.
Filter Filter all calls in the Call History list. Filtering calls allows you to group calls in a specific matter. For example, if you filter the list for all Missed Calls, all the incoming phone calls that you did not answer will be listed first.



  1. Press the Call/Answer key (callkeyfont.gif) from the Home Screen to see the dialed calls list.
  2. Highlight the entry you want to call, then press the Call/Answer key (callkeyfont.gif).

networkconnect.gif If you hear a busy signal and you see Call Failed, Number Busy, press the Call/Answer key (callkeyfont.gif) or the RETRY key to redial the number. When the call goes through, your phone rings or vibrates one time, displays Redial Successful, and connects the call.


iew Missed Call

Your phone keeps a record of your unanswered calls.

  1. Press Start > Call History.
  2. Press Menu > Filter > Missed Calls.

Caller ID

networkconnect.gif Calling line identification (caller ID) shows the phone number for an incoming call on your Home Screen.

Your phone shows the caller’s name and picture when they’re stored in your phonebook, or Incoming Call when caller ID information isn’t available.

You can set your phone to play a distinctive ringer ID for specific entries stored in your phonebook (see set ringer ID for a contact).


Call Waiting

This section is dependant upon the Call Waiting option being enabled on your service from the carrier.

While in a call and a secondary call is received, you have the option to put the initial call on hold and answer the secondary call. To answer the secondary call, press the call/answer key and the primary call will be placed on hold. To toggle back and forth between the two callers, press the green call/answer key. Pressing the end key will hang up the caller to which you are currently connected to. After a short delay, your phone will ring, re-connecting the caller on hold if they are still on the line. Typically, it is best to toggle to the desired caller and allow the other caller to hang up on you.

To postpone answering the call, press Ignore. The call is placed in voicemail.


Conference Calling

This section is dependant upon the Call Waiting option being enabled on your service from the carrier.

While in a call and a secondary call is received, you have the option to combine the two calls in a conference. You may also create a conference by dialing a number while you are on a phone call. Place your first call as usual, then dial the second number and press the green call/answer key again. When your second call connects, immediately press the green call/answer key again to connect and conference both calls. To conference with a secondary call, press the call/answer key when you receive a phone call. When the other phone answers, immediately press the green call/answer key again. Your callers will be placed into conference.


Emergency Calls

Your service provider programs one or more emergency phone numbers, such as 911 or 112, that you can call under any circumstances, even when your phone and keypad are locked.

Note: Emergency numbers vary by country. Your phone’s preprogrammed emergency number(s) may not work in all locations, and sometimes an emergency call cannot be placed due to network, environmental, or interference issues.

  1. Press the keypad keys to dial the emergency number.
  2. Press the Call/Answer key (callkeyfont.gif) to call the emergency number.

International Calls

networkconnect.gif If your phone service includes international dialing, press and hold 0 to insert your local international access code (indicated by +). Then, press the keypad keys to dial the country code and phone number.


Speed Dial

You can use speed dialing in two ways: quick access for up to 98 phone numbers and shortcuts to features found in the Start menu including e-mail, calendar, and Bluetooth Manager. To access speed dial entries, press and hold the single-digit speed dial number for one second. If the speed dial is two digits, press the first digit, then press and hold the second digit. The phone dials the phone number, opens a new e-mail message, or goes to the Web page.


phone numbers

You can set the speed dial to call the entries in your phone’s contact list:

  1. Press Start > Contacts.
  2. Scroll to the desired contact and press the center select key (centerselectkeyfont.gif).
  3. Select the phone number, e-mail address, or web page for which to create the speed dial.
  4. Press Menu > Add to Speed Dial.
  5. In the Keypad Assignment, select the speed dial number to use.
  6. Press Done.

Note: Speed dial 1 is reserved for calling your voicemail.

Note: To delete a speed dial, press Start > Speed dial > [entry] > Menu > Delete.


menu shortcuts

You can set a shortcut speed dial to open an application on your phone:

  1. Press Start.
  2. Scroll to the icon of the application you want a shortcut for and press Menu > Add to Speed Dial.
  3. In the Keypad Assignment, select the speed dial number to use.
  4. Press Done.

Note: To delete a shortcut, press Start > Speed dial > [entry] > Menu > Delete.



networkconnect.gif Your network stores the voicemail messages you receive. To listen to your messages, call your voicemail number.

Note: Your service provider may include additional information about using this feature.

When you receive a voicemail message, your phone displays the voicemail message indicator newmsgvoice.gif and New Voicemail.

To check voicemail messages:

Press and hold the 1.gif key.

Note: You can store a p (pause), w (wait), or n (number) character in your voicemail number followed your password to avoid having to manually enter your password everytime. Press Start > Settings > Call Options. If your password is 1234, change ‘Voice mail number’ to *86pp1234#


Three-way Calling

While connected to a call:

  1. Place your current call on hold by pressing the Call/Answer key (callkeyfont.gif).
  2. Enter the number of the other person you wish to connect to a three-way call and press the Call/Answer key (callkeyfont.gif).
  3. Once you are connected to the other phone, you can press and hold the Call/Answer key (callkeyfont.gif) for two seconds to connect both calls.

Getting Started

About this Guide

This guide shows how to locate a menu feature. Press the Left and Right Soft Keys to select screen menus and options. Use the Navigation key (navkeyfont.gif) to scroll and highlight menu features. Press the Center Select key (centerselectkeyfont.gif) to select items.


FIND IT: Press Start > Call History > [Incoming Call] This example shows that, from the main or Home Screen of the phone, you press the Left Soft Key to open the Start menu and then use the thumb wheel to scroll to callhistory.gif Call History then highlight and select an incomingcall.gif incoming call.


networkconnect.gif This means a feature is network/subscription dependent and may not be available in all areas.Contact your service provider for more information.
carriercharge.gif This means a feature requires an optional accessory.


Need More Help?

If you need help while using your phone, press Start > Help and QuickStart (help.gif). For more support, see Additional Information.






Battery Tips

Battery life depends on the network, signal strength, temperature, features, and accessories you use.

  • Always use Motorola Original batteries and chargers. The warranty does not cover damage caused by non-Motorola batteries and/or chargers. motoriginal.gif
  • New batteries or batteries stored for a long time may take more time to charge.
  • When charging your battery, keep it near room temperature.
  • When storing your battery, keep it uncharged in a cool, dark, dry place, such as a refrigerator.
  • Never expose batteries to temperatures below -10°C (14°F) or above 45°C (113°F). Always take your phone with you when you leave your vehicle.
  • It is normal for batteries to gradually wear down and require longer charging times. If you notice a change in your battery life, it is probably time to purchase a new battery.
  • To preserve battery life, turn off your Bluetooth device when you’re not using it.

Contact your local recycling center for proper battery disposal.

recycle.gif Warning: Never dispose of batteries in a fire because they may explode. Before using your phone, read the battery safety information in the “Safety and General Information”section included in the gray-edged pages at the back of this guide.



Battery Installation

batterystep1.gif batterystep2.gif batterystep3.gif batterstep4.gif



Battery Charging


New batteries are not fully charged. You can charge your battery by connecting the power supply to your phone’s mini-USB port and plug into a wall outlet. Your phone displays a full battery icon or Charge Complete when finished.

Tip: Relax, you can’t overcharge your battery. It will perform best after you fully charge and discharge it a few times.

Note: If your battery has been completely drained, it cannot be charged via the USB cable plugged into the computer (this connection will only maintain current battery life). Use a wall charger or car charger to recharge the battery. Some computer USB ports provide a higher current than others, and will provide more rapid charging.



Turn It On & Off

To turn on your phone, press and hold the Power/End key (power.gif) until the display turns on.

To turn off your phone, press and hold the Power/End key (power.gif) for 3 seconds.




Make a Call

From the Home Screen, enter a phone number and press the Call /Answer key (callkeyfont.gif) to make a call. Learn how to use voice dialing.



Answer a Call

When your phone rings and/or vibrates, press the Call/Answer key (callkeyfont.gif) or the Accept Left Soft Key to answer. To “hang up,” press the Power/End key (power.gif).



Open a Program

On the Home Screen and press Start to access the list of programs. Use the thumb wheel or navigation key (navkeyfont.gif) to scroll to a program. Then press the center select key (centerselectkeyfont.gif) or thumb wheel to open the program.



Your Phone Number

To view your phone number, press Start > Settings > Phone Settings > My Telephone Number to see your number.



Change Between Uppercase, Lowercase, and Caps Lock


Your phone has a QWERTY Keypad, much like your computer keyboard. You can use it to type e-mail and text messages, as well as enter contact information. Here are some basics: Press the Caps key (capskey.gif) to change between uppercase, lowercase, and caps lock within a text input mode. For more details regarding text entry.



Entering Text and Numbers


You enter text and numbers using the phone keypad. When you select a field that requires text or numbers, the phone automatically selects the appropriate input mode. However, if you need to switch between modes, press the ALT key (altkey.gif). See the indicator at the top of the Home Screen to identify the current text mode setting. For details about the different text modes.



Undo/Back Key


To return to the previous screen or menu, press the Undo/Back key (see graphic) or use the Back key (backkey.gif) on the keypad.



Thumb Wheel


To display a list of options on the Home Screen, use the thumb wheel to scroll through the menu.

Often, turning the thumb wheel up or down will have the same effect as pressing the up or down keys of the navigation pad (regardless of the screen displayed by the Q). The thumb wheel can also be used to select the highlighted item by pressing the thumb wheel directly into the Q (a slight tactile click will be felt by the user when pressed).



Infrared Port


Use the infrared port to sync and exchange files with a PC or other infrared capable device.

Tip: Want to use Bluetooth or USB Cable to transfer data? See Bluetooth transfer information. For data transfer see using USB cable and ActiveSync.



Removable Memory Capability

Note: A memory card is not included with your phone. It is sold separately.

carriercharge.gif You can use a removable miniSD™ memory card with your phone to store multimedia content (such as music, pictures, videos).

Caution: Do not remove your memory card while your phone is using or writing files on it.

To insert a miniSD™ memory card:

  1. Open memory slot cover. Place fingernail on bottom ridge of infrared port and lift rubber cover from the memory slot.openmemorslot.gif
  2. Insert memory card, with the contacts facing down, into the exposed memory slot. insertmemorycard.gif
  3. Place memory card cover back in place and push to close.

Caution: Don’t bend or scratch your memory card. Keep it away from static electricity, water, and dirt.

Note: Move media files (pictures, videos, music) to a memory card as often as possible to save storage space on your phone.



Lock & Unlock Phone

You can manually lock your phone to keep others from using it.

  1. Press and hold the home key (homekey.gif). The Quick List displays.
  2. Highlight and select Device Lock.
  3. In Lock phone after, select the amount of time for the phone to be inactive before automatically locking.
  4. Enter and confirm your password.
  5. Press Done.

To unlock the phone, press Unlock. When the unlock screen displays, enter your password and press Unlock.

WARNING: Be certain to remember your password. Without your password, your phone will need to be reset at the place of purchase, which will result in the loss of your personalized settings and all content stored in phone memory.

Note: You can make emergency calls on a locked phone. A locked phone still rings or vibrates for incoming calls or messages, but you DO NOT need to unlock it to answer a call.



Security Auto Phone Lock

To enable an automatic phone lock, where your phone automatically locks after a specified time, use auto phone lock.

Find it: On the Home Screen, press Start > Settings > Security > Enable Phone Lock



Lock & Unlock Keypad

Press and hold the home key (homekey.gif). When the Quick List displays, highlight and select Key Lock. Once the keypad is locked, the Left Soft Key label changes to Unlock.

Tip: To quickly lock the keypad press the home key (homekey.gif) and then the space bar.

To unlock the phone, press Unlock. When the unlock screen displays, press the starkey.gif key.

Motorola Q Wiki


The MOTO Q is a Windows-based mobile phone and e-mail device that fits in your pocket. Fully tricked-out, it can duplicate many of the functions of a computer, including MS document processing, handling business and personal e-mail, accessing the Internet, playing music and more.

Because the possible applications for the MOTO Q will always expand, the “ideal” user guide would also be able to grow and change. This wiki is an attempt to do that. It’s a place to capture and share the knowledge of the greater community of MOTO Q users. If, for example, you have added a new application to your MOTO Q, you could post instructions on how you did it here, for the benefit of all MOTO Q users.

This site has been established by Motorola for the use of MOTO Q users. It has been seeded with the contents of the in-box user guide. Additional content will be provided by MOTO Q users as they explore the MOTO Q’s capabilities.

Please note:

  • Content and instructions have not been verified by Motorola. Use all of the information here at your own risk.
  • Wikis operate under “Linus’ law” (named for Linus Torvalds, the creator of Linux): “given enough eyeballs, all bugs are shallow.” More formally: “Given a large enough beta-tester and co-developer base, almost every problem will be characterized quickly and the fix obvious to someone.“ In practice, that means that users like you can and should correct and expand the information found here. Over time, accurate instructions will emerge and mistakes and problems will be corrected.
  • Motorola will review the site regularly for content that violates the intended spirit and House Rules of the wiki. You can find a list here, but there are three basic categories of no-nos. One is rude or uncivil postings, including profanity, hate speak or other offensive content. Another is off-topic posts or commentary or opinion posted in the “article” sections of the wiki. Commentary and opinion can be properly posted under the “discussion” tabs on the top of each page. The other category is hacking instructions or other illegal or inappropriate practices. These types of postings will be removed.

If you have questions that are not answered here, we recommend that you click over to the Q Support Forum, where you can post questions. Additional information about the MOTO Q can be found here.

Getting Started

  • To add or edit content, simply create an account and accept the site conditions and rules.
  • For directions on the nuts and bolts of editing or adding to site content, click here.
  • To learn more about this wiki, click here.

Software Updates

MOTO Q owners will occasionally have the opportunity to update their device software. Owners can register on the Motorola Software Update site and will then be notified when new updates are available.

The first update for the MOTO Q was released to all users on August 30, 2006 and made available to current MOTO Q users at or click here. Instructions for conducting the download are found on the download site and here on the wiki. Please add your tips and suggestions.

New Sprint Q

All information about the Q applies to both Sprint and Verizon Qs. Some differences may exist from Q to Q based on which software version the Q is running. (See the item above on Software Updates for the Q.) The Sprint Q is shipping with “MOL 2” software.

© Motorola, Inc., 2006. MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license. Microsoft, Windows, ActiveSync, Windows Media, Outlook, Pocket Outlook, Excel, and Word and MSN are registered trademarks of Microsoft Corporation; and Windows XP, Windows Mobile and are trademarks of Microsoft Corporation. All other product or service names are the property of their respective owners.