Accessing the Internet

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Web Browser

You can use Internet Explorer Mobile to search and view the web.


Start Web-browser

Press Start > Internet Explorer


  • To go to a web page, press Menu > Address Bar. Enter the address and press Go.
  • To go to a link in a web page, use the navigation key () to highlight the link and then press the center select key ().
  • Change connection options, press Menu > Tools > Options > Connections.
  • To show/hide pictures, press Menu > View > Show Pictures.
  • To add web address to your Favorites, open the web page and press Menu > Add to Favorites.

Note: Normal airtime and/or carrier usage charges apply.


Download Objects From Web Page

Download a picture, sound, or phone theme from a Web page: Highlight the file, press the center select key (), press the Store key.

Note: Normal airtime and/or service provider usage charges apply.


Disconnect Web Sessions

Press the End Session key.


Download and Copy Media Files

You can copy or download media files from your computer or the Internet onto your phone.


Copy Files From Your Computer

To copy files from your computer to your phone:

Note: You must have ActiveSync on your PC installed as described in install Active sync.

  1. Connect the phone to your PC.
  2. In ActiveSync on your PC, click Explore and double-click My Windows Mobile device.
  3. On your computer, find the files you would like to copy to your device and paste the files into the My Windows Mobile folder.
  4. Resync your phone and computer and then view the picture or video on your phone from Start > Pictures & Videos.

External Links

  • Minimo Project – Mozilla browser for Mobile 5.0
  • Minimo on wikipedia

this failed to install on the Moto Q


Modem-Link (Dial-up Networking)

Note: You must have Multiple Network Access Identifier (MNAI) software on your phone and MNAI service enabled in your account for dial up networking functionality to work on your phone. Call your phone service provider for more information regarding account services.

You can use your phone as a modem to dial in to a network using a USB cable, also known as tethering or DUN.

When your phone is a modem, e-mail, web browsing, ActiveSync, and text messaging services will be suspended until the modem-link is deactivated.

Note: You can use DUN with Windows 2000, but you must have VZ Access Manager.


Using a cable

To use a USB cable with your phone to connect with modem-link to a network, first you must install networking drivers onto your computer:

  1. Place the provided Companion CD into the CD Drive on your computer. The Companion CD Installation wizard window automatically displays.
  2. On your computer, click Applications and then Dial-Up Networking Software.
  3. Follow the prompts as directed to install the drivers onto your computer.

Then you need to enable modem-link on your phone and install phone drivers:

  1. On your phone, press Start > Accessories > Modem-link > Activate > On.
  2. Using the USB data cable, connect the phone to your PC.
  3. When a window displays prompting for the device driver, select Install the software automatically and press Next.

The driver is installed on your computer and ready for setting up a network connection.

Note: If you do not have the Companion CD, or want the latest version of the device and computer drivers you can download them from Motorola here -> [1].

To establish a new network connection, on your computer:

Note: Not all computers have the same procedure to setup of dial-up networking. Please refer to your computer operating help system for more information.

  1. Click Start and then Control Panel.
  2. Double-click Network Connections and then New Network Connection Wizard.
  3. Follow the prompts to connect to the Internet using a modem:
  • Network Connection Type: Connect to the Internet
  • Getting Ready: Set up My Connection
  • Internet Connection: Manually connect using a dial-up modem
  • Select a Device: Smartphone wireless USB Modem
  • Connection Name: Type a connection name.
  • Number to Dial: #777
  • Connection Availability: Anyone’s Use
  • User Name: your mobile phone (for example:
  • Password: vzw

Note: If you do not plan to use your phone as the default Internet connection, then do NOT check Make this the default Internet connection.

Note: If Microsoft Windows firewall is not enabled, do NOT check Turn on Internet connection firewall for this connection.


Verizon Wireless USB tethering

On earlier firmware revisions of the Q, the Modem Link applet is hidden. In order to enable it, it must be unlocked by dialing an obscure number. Dial ##342587 and press SEND. (342587 spells DIALUP on a normal telephone keypad, for what help that is, as the Q isn’t a normal keypad). This should access a menu that has only one option: Disable or Enable. Change it to Enable, then hit the OK softkey. That enables Modem Link back in the Start Menu under Accessories.

When you go into Modem Link and enable it, you can then use the modem like normal.

Except that lately (November 2006) it doesn’t work for me anymore. I consistently get an error when trying to dial. Maybe Verizon has caught on. Coincidentally, they now offer a $15/month package where you can officially buy tethering and no longer have to resort to entering secret codes to get it to work. The Verizon rep referred me to download a VZAccess manager for this purpose at the following URL:


Verizon Wireless Bluetooth Tethering

Bluetooth tethering has been confirmed to work by User:Reswobslc. Verizon Wireless sells a tethering service at a monthly fee, without which the tethering is not guaranteed to work.

Setup is simple. Pair the phone with the PC just like normal. Where possible (as Bluetooth client software varies), configure the pairing so that connection is always authorized. One of the Bluetooth services offered by the phone is DUN or Dial-up Networking. To the PC this looks like a modem, and you may have to assign it a communications (COM) port number using your Bluetooth software. Once established, create a dial-up networking connection in Windows, using the same credentials as previously listed (phone number #777, username, and password vzw). (But don’t use 2125551212, instead, use your 10-digit Verizon Wireless telephone number.)

Some Bluetooth clients, such as the one included with currently-shipping Sony VAIO computers with built-in Bluetooth, simplify this greatly. Upon pairing, the dial-up networking service is automatically detected, and you are prompted once for the phone number and credentials directly from within the Bluetooth client. Connecting to both the phone and then to the Internet can be accomplished with a single double-click action. Your mileage may vary.

When connected to the Internet via a Bluetooth tether, voice calling is not possible. If you attempt to make an outgoing voice call, the phone will freeze on the “Dialing” screen until you press End. Incoming calls are still possible but will interrupt your Internet session if you answer it. Text messaging does not interrupt data calls.

The Q is Bluetooth 1.2 which has speeds of 721 kbps. So depending on your EVDO connection speed, it may be faster to connect via USB.


Sharing your wireless Internet connection via WiFi

Incidentally, it is also possible to turn your computer into a miniature wireless hot spot if your computer also supports WiFi. If you do this, multiple laptops can get online through one Motorola Q connection. This is possible for both Bluetooth and USB tethered connections. Note that your phone is still only servicing one computer. That one computer is still the only computer directly connected to the Internet. That one computer is simply sharing the Verizon Wireless internet connection over the WiFi network, using the same feature built into Windows XP that lets home computers share a single dial-up ISP over a wired network.

To do this:

  1. Your WiFi adapter needs to be configured to allow ad-hoc or computer-to-computer networking. This is a selection in the Advanced page of the built-in Windows XP wireless connection wizard. All WiFi systems let you choose between connecting to infrastructure (normal hotspots), ad-hoc (other computers), or both. NOTE: Many computers come with their own software to configure the wireless card which replaces the one built-in to Windows XP – even VZAccess Manager will if allowed to. In this case, the Windows XP screen will state that it “cannot configure this wireless adapter” – and then you must configure it using the replacement software. In that case, the correct method for allowing computer-to-computer connections on your PC may vary.
  2. Create a connection profile for a nonexistent ad-hoc network. Just make up a name. The network doesn’t exist and will show “not connected” at first, until a second computer sees it and joins it. (Again, this is done in the configuration screen for your WiFi wireless adapter).
  3. Once the computer has connected to the Internet tethered via the phone at least once, go into Control Panel, then Network Connections.
  4. Right-click on the dial-up connection associated with the phone, then click Properties.
  5. Click over to the Advanced tab.
  6. Check the box that says Allow other network users to connect through this computer’s Internet connection
  7. If given a choice of network adapters in a drop-down box, select the wireless adapter.
  8. Click OK, and the computer will enable this feature. Note that it may take an unusually long time (1 to 3 minutes on many PC’s) for this configuration change to take place.
  9. Now, from the other PC’s, connect to the network whose name you created in step 2. (The other PC’s should actually see that name automatically, right off the air). On those PC’s you may need to repeat step 1 to allow connections to other computers instead of infrastructure.

Note: Once the Internet connection is established or re-established on the Q, it is a good idea for the other PC’s to disconnect and reconnect to the ad-hoc wireless network, to get a fresh IP address. That is because when a PC is sharing its Internet connection, it temporarily acts as a DHCP server which is required for other computers to connect. If the DHCP server isn’t detected when a computer first connects, it will report the connection as having “limited or no connectivity” and won’t be able to access the Internet. Reconnecting, or alternately clicking the Repair button on that same screen that reports limited connectivity, will allow access to occur.

Note: If you want to use your WiFi adapter for Internet access in the future, without the help of your Motorola Q, it easily reverts back to normal mode simply by unchecking the Internet Connection sharing checkbox you checked in step 6 above.


Adding a Proxy for your Work Connection

If you your work PC requires the use of a proxy to connect to internet, you will notice that when you connect your phone to your computer via USB that your phone will not be able to connect to the internet. To fix this, you simply need to add a proxy connection on your phone. Here are the steps:

On your Phone

  1. Start -> Settings -> Connections -> Proxy
  2. Menu -> Add
  3. Select Conencts from “Work”
  4. Select Connect to “The Internet”
  5. Enter your work proxy server:port
  6. Select your work proxy type
  7. Enter your username and password (if needed)

On your PC

  1. Open ActiveSync
  2. Select File -> Connection Settings
  3. Select This Computer is Connected to: “Work Network”

Motorola Q Wiki:About

Why a Wiki?

Because the possible applications for the Q are always expanding, the “ideal user guide” would always grow and change. That can’t happened on paper. With your help, this wiki can capture and share the ever-growing knowledge of the greater community of Q users. Frankly, Motorola can’t possibly know how the Q will work in all situations – who could? But we love our Q users and want to learn from them, help them, and make our products better in the future. Even the best user guides have limitations:

  • They’re incomplete
  • No one will read it if it’s too long; short manuals only cover the basics
  • As devices become more complex, the manual becomes less effective
  • They’re unalterable; mistakes cannot be corrected; content cannot be added
  • They’re not searchable; even a TOC and index won’t guarantee that you can find what you need
  • They’re one-way conversations; you can’t propose solutions or explore alternatives

A wiki, however, can grow with the device. Wiki users:

  • can access support from a broad user community, which will have direct experience with a wide range of applications and environments
  • can edit, correct and add onto any entry – or add completely new entries
  • can turn any word into a link to relevant content
  • can annotate and cross-reference entries to make them easier to find

Working together, we can push the envelope of the Q’s capabilities.

House Rules

We’d like to make sure your experience in the Q wiki is a professional and productive one. Please take a moment to read through these guidelines for participating:

  • It’s about features and functions: This wiki is designed to store and organize information on how to enable and use Q features and functions. We encourage you to learn from others, and share your expertise.
  • It’s not about “unlocking” your phone. We do not support “how do I unlock this phone” or “free unlocking” type posts.
  • It’s not about software piracy: Any content containing registration key/serial numbers, cracks, warez or direct links relating to pirated software will automatically be removed, as will requests and offers for copyrighted material.
  • Stay on-topic: The moderators will remove any comments that stray from the subject at hand, including unsolicited ads and promotions. Ads, solicitations or other commercial messages will be allowed in specially designated community areas.
  • Respect the views of others. We encourage discussions, debates and even arguments, but those belong on the discussion tabs, not in article. Please share your thoughts politely and constructively. Content that is abusive, vulgar, racist, slanderous, harassing or otherwise objectionable, or anonymous criticism of specific companies, will not be tolerated and will be removed.
  • Take responsibility: You are responsible for the content of any messages you post in our community.
  • Use your head: We hope our site provides you with a wealth of information from fellow community members. However, don’t take everything on our wiki as gospel. Be careful not to post confidential business information – our forum is a public place, so don’t say anything here that you wouldn’t say in an elevator. Q wiki postings do not represent the professional advice or opinions of the Motorola Q team. The results of any actions you take based on the advice you find in this wiki are your responsibility alone.
  • Be fair: When using the discussion sections, please refrain from random bashing or unfair comments. Your opinions are respected by your peers and can impact their thoughts and actions.

We hope it’s never necessary, but we reserve the right to remove anyone who violates these guidelines from our online community. We also try to correct erroneous information when possible, but most answers will come from fellow support forum members, who have a wealth of information to share.

Moderated Site

This site regularly monitored to enhance our knowledgebase. This means that messages are first reviewed by a moderator and screened for inappropriate content. For example, inappropriate content includes, but is not limited to, anything that is unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, profane, or any other material that could give rise to any civil or criminal liability under the law. Motorola reserves the right to disallow any messages that are determined to be inappropriate. We do not necessarily screen content for accuracy, so again, remember to use postings at your own risk, and post material only when you are confident in its accuracy.

Q-Pert Program

A “Q-Pert” is a featured member in the Motorola Support Forums and wiki who’s an expert with the Q and active in sharing his or her expertise with the rest of the community. Here are the general guidelines we use to select Motorola Q-Perts. If you or someone you know in these forums deserves to be featured, please let us know!

  • Are active contributors. Motorola Q-Perts are passionate, experienced Motorola users who are generous in sharing their unique product expertise. They also take a few moments to make sure they’re communicating their responses and follow-up feedback to their fellow Motorola users clearly and effectively. They also routinely aid users by passing along links to other Motorola resources.
  • Are welcoming to new users of the site. While newbie questions can be familiar to experienced product users, Motorola Q-Perts are happy to meet all users — even newcomers, as they know that everyone has to start somewhere, and that the person you help today may end up assisting you with something else tomorrow.
  • Respect all users. Motorola Q-Perts always adhere to the House Rules and never do anything to disrupt the forums or wiki experience for another user. They also refrain from participating in flame wars or online disputes with other users.
  • Have experience to burn. The most valuable site contributors are ones who have deep knowledge of their Motorola Q or know how to ask the right questions to help another user identify his or her issue.
  • Are lifelong learners. Motorola Q-Perts often visit and the Q forums and wiki just to keep abreast of new issues they may run across in the future or to pick up new tips that help them use their Motorola products to play or work even smarter. They’re also always on the lookout for interesting content or user feedback that Motorola could benefit from in developing their current and new products.

Personal E-mail and Texting

E-mail & Messages

Note: You can set up e-mail with your company’s Microsoft Exchange Server 2003.Contact your system administrator for the required e-mail set-up information or see Additional Information and the Motorola Q Support website at:


Setting Up E-mail

networkconnect.gif You can set up an e-mail on your phone to check and send messages. There are two ways to set up e-mail: automatically or manually.

Note: If you have a Hotmail or Pocket MSN account, see Hotmail E-mail Setup.


Guide to Set Up

  • Find a good step-by-step guide to setting up e-mail in Verizon’s “Wireless Sync Quickstart Guide for Motorola Q” here.
Automatic E-mail Set Up

networkconnect.gif Some e-mail providers allow for automatic e-mail set up. Have your e-mail address, username, and password ready and:

  1. Press Start > Messaging > Outlook E-mail.
  2. Select Menu > Options > New Account.
  3. In Your name, enter your display name for e-mail messages.
  4. In E-mail address, enter the e-mail address for this account.
  5. Select Attempt to obtain e-mail settings from the Internet and select Next.

Note: If the account sets up successfully, you will be prompted to send and receive e-mail. If not (if the Q takes more than a minute or two attempting to obtain settings without moving beyond that point), you must click Next and see the next section.

Manual E-mail Accounts Settings

If you tried to automatically set up your account and were prompted for detailed e-mail settings, call your e-mail (Internet) service provider for additional information.

Note: You will need the following information from your e-mail provider: Domain, Server type (POP3 or IMAP4), Account name, Incoming mail server (POP3 or IMAP4), Secure Sockets Layer (SSL) connection requirements, and Outgoing mail server (SMTP) to complete the set up.

  1. Press Start > Messaging > Outlook E-mail.
  2. Select Menu > Options > New Account.
  3. In Your name, enter your display name for e-mail messages.
  4. In E-mail address, enter the e-mail address for this account.
  5. Select Next.
  6. Enter the information from the e-mail (Internet) service provider as appropriate until setup is complete, and click Finish.

Caution: If you save your password and then lose your phone, someone finding your phone may gain access to your e-mail.


Hotmail E-mail Setup

If you use the Hotmail or MSN email services, have your e-mail address, and password ready and:

  1. Press Start > Pocket MSN.
  2. Select MSN Hotmail.
  3. In E-mail address, enter the e-mail address for your account.
  4. In Password, enter the password for the account.
  5. Select Next.
  6. Press Menu > Send and Receive.

If the Hotmail account completes set up correctly, your e-mail files and account folders will be synchronized with your phone. Once you set up your Hotmail e-mail account, you won’t need to do it again.


Operator Hosted E-mail

If you have Operator Hosted Email, please contact your operator, or access their web site in order to get information about their hosted email solution, and its compatibility with Windows Mobile® 5.0 enabled devices.


Receive & Read Messages

networkconnect.gif When you receive a message your phone plays an alert and displays New Message with a message indicator such as ( newmsg.gif).

Find it: On the Home Screen, press Start > Messaging > E-mail account

Tip: If you do not see a list of messages, press Menu > Folders > Inbox. To return to the Folder list, press the Back key (backkey.gif).

To read a message:

To open the next message in the list from within an open message, press the navigation key navkeyfont.gif to the right; to open the previous message in the list, press the navigation key navkeyfont.gif to the left.

Message Options

To delete, save, reply, or forward the messages, use these quick steps from the Inbox with a message selected or when viewing a message:

  • To delete, press Menu > Delete.
  • To reply, press Menu > Reply or Reply All. Enter the message and press Send.
  • To forward, press Menu > Forward. Enter the message and press Send.
  • To create a contact card for the sender, press Menu > Save to Contacts.

Tip: Need to check your e-mail right now? Press Start > Messaging. Select the account to send and receive messages and press Menu > Send/Receive. The phone connects to your Internet e-mail server and sends and receives your messages. To stop this process, press Menu > Stop Send/Receive.

NOTE: You can send, read, and receive PDF, Microsoft Word, Excel, and Powerpoint files via e-mail, but you cannot edit these files on your phone. Use ActiveSync to transfer these files to your computer for editing.


Send an E-mail or Text Message

networkconnect.gif You can send SMS text messages, MMS multimedia messages to other capable mobile phones. MMS messages and e-mail messages can contain pictures, animations, sounds, videos, PDFs, compressed files, word processing and spreadsheet files.

Find it: Press Start > Messaging > Text Messages or E-mail Account

To send a text message:

  1. Press New.
  2. For e-mail, in ToCc, and/or Bcc, enter e-mail addresses. Insert a semicolon (;) between multiple numbers or addresses.
  3. For text messages, enter contact telephone number.
  4. You can quickly enter phone numbers or e-mail addresses from your contact cards. In To, press Enter (enterkey.gif) and select a recipient from the list. Then select the recipient’s phone number or e-mail address.
  5. Use the keypad to compose a message.
  6. Press Send.

Tip: In an e-mail you can insert a picture, voice note or file in the message, on the message area press Menu > Insert > Picture or Voice Note or File.

Note: If you select to insert a voice note into the message, you will also need to record it. Press Record and start speaking into the phone’s microphone. When finished speaking, press Stop and then Done.

To set the priority for an e-mail message, press Menu > Message Options.

To cancel a message, press Menu > Cancel Message.


Messaging Quick Reference


Note: Make sure you have an e-mail provider and the following account information: ISP settings, protocols, user id, password, and sending and receiving host information. Otherwise, you might not get these features to work.


networkconnect.gif send text message

Press Start > Messaging > Text Messages > New

networkconnect.gif create and send e-mail

Press Start > Messaging > Outlook E-mail > E-mail Account > New

Tip: Remember you must have your e-mail set up to send an e-mail.

To add a picture, voice note, or file in an e-mail message, in the message area press Menu > Insert > Picture or Voice Note or File.

Note: You can save a draft of a message that you are composing to finish and send later. Press Menu > Save to Drafts. A draft of the message is stored in the Drafts folder of the account you are in.

create and add e-mail signature

Press Start > Messaging > Outlook E-mail > E-mail Account

Press Menu > Options > Signatures

Scroll to the account for which you are creating the signature. Select Use signature with this account.

Select the Signature box, enter your signature, and press Done.

Note: To insert a signature in every message you send, select Include when replying and forwarding. Otherwise, a signature is inserted only in new messages.

networkconnect.gif read new messages

To quickly view new messages, click the message notification area on the Home Screen.

networkconnect.gif view attachment

While viewing the message, use the center select key (navkeyfont.gif) to select the attachment.

Note: You can view attachments only for file types that are supported by the phone.

networkconnect.gif read old messages

Press Start > Messaging > Outlook E-mail > E-mail Account

Icons next to each message show if it is unread unread.gif, read read.gif, urgent urgent.gif, locked locked.gif, or has an attachment attachment.gif.

networkconnect.gif reply, reply all or forward messages

From your Inbox or an open message, press Menu > Reply or Reply All or Forward

Note: If you are replying to an e-mail in the Outlook E-mail account, you will send less data if you do not edit the original message. This may reduce data transfer costs based on your rate plan.

networkconnect.gif download message objects

If an e-mail message includes an attachment, when you open the message, the name of the attachment will appear highlighted. To download the attachment, click the highlighted attachment name. The attachment is downloaded the next time you synchronize or connect to your e-mail server.

Note: If there are multiple attachments in the message, all attachments are downloaded.

insert a media object in an e-mail

To add a picture, voice note, or file in an e-mail message, in the composing message area press Menu > Insert > Picture or Voice Note or File.

networkconnect.gif download complete e-mail messages

Press Start > Messaging > Outlook E-mail > E-mail Account > Message

Press Menu > Download Message.

The complete message is retrieved the next time you synchronize or connect to your e-mail server and send and receive e-mail.

networkconnect.gif mark a folder for synchronization

When you synchronize your Outlook E-mail account with your PC, the same Inbox folders that are in Outlook on your PC are created on your phone.

Press Start > Messaging > Outlook E-mail

Press Menu > Folders > Menu > Show all Folders

Press Menu > Manage Folders > Folder > Sync

Note: Make sure to mark your e-mail sent folder for synchronization, or you won’t be able to view sent message status.

view status of sent e-mail

Press Start > Messaging > Outlook E-mail > E-mail Account

Messages are sorted from newest to oldest. If you see a e, your message was successfully sent. If GRAPHIC > is displayed, your message could not be sent. Try again, the e-mail provider network could be busy.

networkconnect.gif receive e-mail

If your phone is set up to automatically check for new messages, your phone will display the message waiting (GRAPHIC) indicator when a new message arrives.

Press the Read key to open the message.

delete e-mail

From the Inbox or an open e-mail message:

Press Menu > Delete

networkconnect.gif manually send and receive e-mail

Press Start > Messaging > Outlook E-mail > E-mail Account

Press Menu > Send/Receive.

networkconnect.gif call a phone number in e-mail

Highlight a phone number in a message and press the Call/Answer key (callkeyfont.gif).

move e-mail to personal folder

After you’re done reading the e-mail:

Press Menu > Move > Folder

delete a mail account

Press Start > Messaging > E-mail Account

Press Menu > Options > Account Options > E-mail Account

Press Menu > Delete

Note: You cannot delete your Text Messages or Outlook E-mail accounts.

empty deleted items folder

Press Start > Messaging > E-mail Account

Press Menu > Folders > Deleted items

Press Menu > Empty Folder


Modem-link (Dial-up Networking)

Need information on creating a modem-link on your phone? See the modem-link section.

Advanced Calling

Turn Off a Call Alert

You can turn the thumb wheel to turn off the ringer before answering the call.


Recent Calls

Your phone keeps a list of incoming and outgoing calls, even for calls that didn’t connect. The most recent calls are listed first. The oldest calls are deleted as new calls are added.

Find it:Press Start > Call History

  1. Highlight a call.
  • To call the number, press the Call/Answer key (callkeyfont.gif).
  • To see call details (like time and date), press the center select key centerselectkeyfont.gif.
  • To see Menu Options, press Menu from the Call History screen. This menu includes:


Find Contact Find this phone number in your Contacts.
Send Text Message Send a text message to this phone number.
E-mail Send an e-mail message to this Contact.
View Timers View the call times for this call and all calls.
Delete/Delete List Delete this call from the Call History.
Save to Contacts Save this number to a Contact.
Filter Filter all calls in the Call History list. Filtering calls allows you to group calls in a specific matter. For example, if you filter the list for all Missed Calls, all the incoming phone calls that you did not answer will be listed first.



  1. Press the Call/Answer key (callkeyfont.gif) from the Home Screen to see the dialed calls list.
  2. Highlight the entry you want to call, then press the Call/Answer key (callkeyfont.gif).

networkconnect.gif If you hear a busy signal and you see Call Failed, Number Busy, press the Call/Answer key (callkeyfont.gif) or the RETRY key to redial the number. When the call goes through, your phone rings or vibrates one time, displays Redial Successful, and connects the call.


iew Missed Call

Your phone keeps a record of your unanswered calls.

  1. Press Start > Call History.
  2. Press Menu > Filter > Missed Calls.

Caller ID

networkconnect.gif Calling line identification (caller ID) shows the phone number for an incoming call on your Home Screen.

Your phone shows the caller’s name and picture when they’re stored in your phonebook, or Incoming Call when caller ID information isn’t available.

You can set your phone to play a distinctive ringer ID for specific entries stored in your phonebook (see set ringer ID for a contact).


Call Waiting

This section is dependant upon the Call Waiting option being enabled on your service from the carrier.

While in a call and a secondary call is received, you have the option to put the initial call on hold and answer the secondary call. To answer the secondary call, press the call/answer key and the primary call will be placed on hold. To toggle back and forth between the two callers, press the green call/answer key. Pressing the end key will hang up the caller to which you are currently connected to. After a short delay, your phone will ring, re-connecting the caller on hold if they are still on the line. Typically, it is best to toggle to the desired caller and allow the other caller to hang up on you.

To postpone answering the call, press Ignore. The call is placed in voicemail.


Conference Calling

This section is dependant upon the Call Waiting option being enabled on your service from the carrier.

While in a call and a secondary call is received, you have the option to combine the two calls in a conference. You may also create a conference by dialing a number while you are on a phone call. Place your first call as usual, then dial the second number and press the green call/answer key again. When your second call connects, immediately press the green call/answer key again to connect and conference both calls. To conference with a secondary call, press the call/answer key when you receive a phone call. When the other phone answers, immediately press the green call/answer key again. Your callers will be placed into conference.


Emergency Calls

Your service provider programs one or more emergency phone numbers, such as 911 or 112, that you can call under any circumstances, even when your phone and keypad are locked.

Note: Emergency numbers vary by country. Your phone’s preprogrammed emergency number(s) may not work in all locations, and sometimes an emergency call cannot be placed due to network, environmental, or interference issues.

  1. Press the keypad keys to dial the emergency number.
  2. Press the Call/Answer key (callkeyfont.gif) to call the emergency number.

International Calls

networkconnect.gif If your phone service includes international dialing, press and hold 0 to insert your local international access code (indicated by +). Then, press the keypad keys to dial the country code and phone number.


Speed Dial

You can use speed dialing in two ways: quick access for up to 98 phone numbers and shortcuts to features found in the Start menu including e-mail, calendar, and Bluetooth Manager. To access speed dial entries, press and hold the single-digit speed dial number for one second. If the speed dial is two digits, press the first digit, then press and hold the second digit. The phone dials the phone number, opens a new e-mail message, or goes to the Web page.


phone numbers

You can set the speed dial to call the entries in your phone’s contact list:

  1. Press Start > Contacts.
  2. Scroll to the desired contact and press the center select key (centerselectkeyfont.gif).
  3. Select the phone number, e-mail address, or web page for which to create the speed dial.
  4. Press Menu > Add to Speed Dial.
  5. In the Keypad Assignment, select the speed dial number to use.
  6. Press Done.

Note: Speed dial 1 is reserved for calling your voicemail.

Note: To delete a speed dial, press Start > Speed dial > [entry] > Menu > Delete.


menu shortcuts

You can set a shortcut speed dial to open an application on your phone:

  1. Press Start.
  2. Scroll to the icon of the application you want a shortcut for and press Menu > Add to Speed Dial.
  3. In the Keypad Assignment, select the speed dial number to use.
  4. Press Done.

Note: To delete a shortcut, press Start > Speed dial > [entry] > Menu > Delete.



networkconnect.gif Your network stores the voicemail messages you receive. To listen to your messages, call your voicemail number.

Note: Your service provider may include additional information about using this feature.

When you receive a voicemail message, your phone displays the voicemail message indicator newmsgvoice.gif and New Voicemail.

To check voicemail messages:

Press and hold the 1.gif key.

Note: You can store a p (pause), w (wait), or n (number) character in your voicemail number followed your password to avoid having to manually enter your password everytime. Press Start > Settings > Call Options. If your password is 1234, change ‘Voice mail number’ to *86pp1234#


Three-way Calling

While connected to a call:

  1. Place your current call on hold by pressing the Call/Answer key (callkeyfont.gif).
  2. Enter the number of the other person you wish to connect to a three-way call and press the Call/Answer key (callkeyfont.gif).
  3. Once you are connected to the other phone, you can press and hold the Call/Answer key (callkeyfont.gif) for two seconds to connect both calls.

Bluetooth Pairing

Bluetooth® Wireless

Your phone supports Bluetooth wireless pairing (also called linking or bonding). You can pair your phone with a Bluetooth headset or car kit, or pair your phone with a computer to exchange and synchronize files.

Note: The use of wireless devices and their accessories may be prohibited or restricted in certain areas. Always obey the laws and regulations on the use of these products.



Turn Bluetooth Power On or Off

If Bluetooth Power is On, your phone can automatically pair with the handsfree device you have used before. Just turn on the device or move it near the phone.

To turn Bluetooth on: Press Start > Bluetooth > Bluetooth Manager > Settings then toggle Status to Bluetooth ON.

The Bluetooth indicator displays in the Home Screen.

Note: To extend battery life, use the previous procedure to set Bluetooth Power to OFF when not in use. Your phone will not pair with devices until you set Bluetooth Power back to ON and pair your phone with the devices again.



Pair With a Headset or Handsfree Device

Before you try to pair your phone with a device, make sure your phone’s Bluetooth power is on and the device is on and ready in pairing or bonding mode (see the device user’s guide). You can pair your phone with multiple devices, but only use it with one headset device at a time.

Your phone lists the devices it finds within range.

  1. Press Start > Bluetooth > Bluetooth Manager > Hands-free.
  2. Put the device (handsfree headset, stereo headset, keyboard, etc.) in pairing mode.
  3. Press Add. The phone prompts you to verify your device is ready. Press Search.
  4. Select the device from the list.
  5. If prompted, enter the device passkey (such as 0000) and press the Accept key.

When the devices are paired, an icon appears on the Home Screen in the Bluetooth Task Tray.

Tip: For specific information about the Bluetooth device you are using with your phone, refer to the instructions that came with it.



Send Objects to Another Device

networkconnect.gif You can use Bluetooth pairing to send Outlook e-mail, contacts, tasks, calendar items, audio, ring tones, pictures, video, and voice notes from your phone to a computer or other device.

  1. Press Start > Bluetooth > BT Send Object.
  2. Select the object type and object you want to send.
  3. To select an item, press the center select key (centerselectkeyfont.gif).
  4. Press Send.
  5. Select the name of the device to send the file.
  6. To cancel sending an item, press Menu > Cancel.


Advanced Bluetooth Features


networkconnect.gif make phone visible to other device

Allow a Bluetooth device to discover your phone:

Press Start > Bluetooth > Bluetooth Manager > Settings > Allow other Bluetooth devices to see this phone

networkconnect.gif connect to recognized device

Connect to a recognized handsfree device:

Press Start > Bluetooth > Bluetooth Manager > Hands-free > device name

networkconnect.gif drop pairing with device

Press Start > Bluetooth > Bluetooth Manager > Hands-free > device name > Disconnect

networkconnect.gif send object to device

Send an object to another device:

Press Start > Bluetooth > BT Send Object

networkconnect.gif edit device properties / change device name

Edit the properties of a recognized device:

Press Start > Bluetooth > Bluetooth Manager > Hands-free > device name > Menu > Properties > Nickname

Note: To change the Bluetooth name of your phone, press Start > Bluetooth > Bluetooth Manager > Settings and enter the name in My Bluetooth name.



Synching Your Q Via Bluetooth

You can find information on synching your Q via Bluetooth here.

Getting Started

About this Guide

This guide shows how to locate a menu feature. Press the Left and Right Soft Keys to select screen menus and options. Use the Navigation key (navkeyfont.gif) to scroll and highlight menu features. Press the Center Select key (centerselectkeyfont.gif) to select items.


FIND IT: Press Start > Call History > [Incoming Call] This example shows that, from the main or Home Screen of the phone, you press the Left Soft Key to open the Start menu and then use the thumb wheel to scroll to callhistory.gif Call History then highlight and select an incomingcall.gif incoming call.


networkconnect.gif This means a feature is network/subscription dependent and may not be available in all areas.Contact your service provider for more information.
carriercharge.gif This means a feature requires an optional accessory.


Need More Help?

If you need help while using your phone, press Start > Help and QuickStart (help.gif). For more support, see Additional Information.






Battery Tips

Battery life depends on the network, signal strength, temperature, features, and accessories you use.

  • Always use Motorola Original batteries and chargers. The warranty does not cover damage caused by non-Motorola batteries and/or chargers. motoriginal.gif
  • New batteries or batteries stored for a long time may take more time to charge.
  • When charging your battery, keep it near room temperature.
  • When storing your battery, keep it uncharged in a cool, dark, dry place, such as a refrigerator.
  • Never expose batteries to temperatures below -10°C (14°F) or above 45°C (113°F). Always take your phone with you when you leave your vehicle.
  • It is normal for batteries to gradually wear down and require longer charging times. If you notice a change in your battery life, it is probably time to purchase a new battery.
  • To preserve battery life, turn off your Bluetooth device when you’re not using it.

Contact your local recycling center for proper battery disposal.

recycle.gif Warning: Never dispose of batteries in a fire because they may explode. Before using your phone, read the battery safety information in the “Safety and General Information”section included in the gray-edged pages at the back of this guide.



Battery Installation

batterystep1.gif batterystep2.gif batterystep3.gif batterstep4.gif



Battery Charging


New batteries are not fully charged. You can charge your battery by connecting the power supply to your phone’s mini-USB port and plug into a wall outlet. Your phone displays a full battery icon or Charge Complete when finished.

Tip: Relax, you can’t overcharge your battery. It will perform best after you fully charge and discharge it a few times.

Note: If your battery has been completely drained, it cannot be charged via the USB cable plugged into the computer (this connection will only maintain current battery life). Use a wall charger or car charger to recharge the battery. Some computer USB ports provide a higher current than others, and will provide more rapid charging.



Turn It On & Off

To turn on your phone, press and hold the Power/End key (power.gif) until the display turns on.

To turn off your phone, press and hold the Power/End key (power.gif) for 3 seconds.




Make a Call

From the Home Screen, enter a phone number and press the Call /Answer key (callkeyfont.gif) to make a call. Learn how to use voice dialing.



Answer a Call

When your phone rings and/or vibrates, press the Call/Answer key (callkeyfont.gif) or the Accept Left Soft Key to answer. To “hang up,” press the Power/End key (power.gif).



Open a Program

On the Home Screen and press Start to access the list of programs. Use the thumb wheel or navigation key (navkeyfont.gif) to scroll to a program. Then press the center select key (centerselectkeyfont.gif) or thumb wheel to open the program.



Your Phone Number

To view your phone number, press Start > Settings > Phone Settings > My Telephone Number to see your number.



Change Between Uppercase, Lowercase, and Caps Lock


Your phone has a QWERTY Keypad, much like your computer keyboard. You can use it to type e-mail and text messages, as well as enter contact information. Here are some basics: Press the Caps key (capskey.gif) to change between uppercase, lowercase, and caps lock within a text input mode. For more details regarding text entry.



Entering Text and Numbers


You enter text and numbers using the phone keypad. When you select a field that requires text or numbers, the phone automatically selects the appropriate input mode. However, if you need to switch between modes, press the ALT key (altkey.gif). See the indicator at the top of the Home Screen to identify the current text mode setting. For details about the different text modes.



Undo/Back Key


To return to the previous screen or menu, press the Undo/Back key (see graphic) or use the Back key (backkey.gif) on the keypad.



Thumb Wheel


To display a list of options on the Home Screen, use the thumb wheel to scroll through the menu.

Often, turning the thumb wheel up or down will have the same effect as pressing the up or down keys of the navigation pad (regardless of the screen displayed by the Q). The thumb wheel can also be used to select the highlighted item by pressing the thumb wheel directly into the Q (a slight tactile click will be felt by the user when pressed).



Infrared Port


Use the infrared port to sync and exchange files with a PC or other infrared capable device.

Tip: Want to use Bluetooth or USB Cable to transfer data? See Bluetooth transfer information. For data transfer see using USB cable and ActiveSync.



Removable Memory Capability

Note: A memory card is not included with your phone. It is sold separately.

carriercharge.gif You can use a removable miniSD™ memory card with your phone to store multimedia content (such as music, pictures, videos).

Caution: Do not remove your memory card while your phone is using or writing files on it.

To insert a miniSD™ memory card:

  1. Open memory slot cover. Place fingernail on bottom ridge of infrared port and lift rubber cover from the memory slot.openmemorslot.gif
  2. Insert memory card, with the contacts facing down, into the exposed memory slot. insertmemorycard.gif
  3. Place memory card cover back in place and push to close.

Caution: Don’t bend or scratch your memory card. Keep it away from static electricity, water, and dirt.

Note: Move media files (pictures, videos, music) to a memory card as often as possible to save storage space on your phone.



Lock & Unlock Phone

You can manually lock your phone to keep others from using it.

  1. Press and hold the home key (homekey.gif). The Quick List displays.
  2. Highlight and select Device Lock.
  3. In Lock phone after, select the amount of time for the phone to be inactive before automatically locking.
  4. Enter and confirm your password.
  5. Press Done.

To unlock the phone, press Unlock. When the unlock screen displays, enter your password and press Unlock.

WARNING: Be certain to remember your password. Without your password, your phone will need to be reset at the place of purchase, which will result in the loss of your personalized settings and all content stored in phone memory.

Note: You can make emergency calls on a locked phone. A locked phone still rings or vibrates for incoming calls or messages, but you DO NOT need to unlock it to answer a call.



Security Auto Phone Lock

To enable an automatic phone lock, where your phone automatically locks after a specified time, use auto phone lock.

Find it: On the Home Screen, press Start > Settings > Security > Enable Phone Lock



Lock & Unlock Keypad

Press and hold the home key (homekey.gif). When the Quick List displays, highlight and select Key Lock. Once the keypad is locked, the Left Soft Key label changes to Unlock.

Tip: To quickly lock the keypad press the home key (homekey.gif) and then the space bar.

To unlock the phone, press Unlock. When the unlock screen displays, press the starkey.gif key.

Enterprise E-mail

Do you want to sync your business email, contacts, and/or calendar data with the Exchange server? First make sure you have your phone, a computer running ActiveSync (versions 4.1 or higher) and the data cable provided with the phone. See Synching your Q for more information.

Are you going to sync your phone with a computer that is connected to your business network or not?

  1. If your phone will sync with a computer that is NOT connected to your business network, in the Exchange Server Name setting (Start > Messages > Outlook Email > Options), enter the your companies external server name.
  • Connect your phone to a PC with Active Sync installed using the data cable. The ActiveSync Set-up Wizard displays.
  • Select to NOT directly sync with a server running Microsoft Exchange Server.
  • Select the sync options: Contacts, Calendar, Email, Tasks, Favorites, Media
  • Sync the phone and computer.
  1. If your phone will sync with a computer that is connected to your business network (and you are logged in), the server name should be the exchange server recognized inside the company firewall (Start > Messages > Outlook Email > Options).
  • Connect your phone to a PC with Active Sync installed using the data cable. The ActiveSync Set-up Wizard displays.
  • Select the sync options: Contacts, Calendar, Email, Tasks, Favorites, Media
  • Sync the phone and computer.

Note: While syncing your phone and computer, ActiveSync automatically gathers information from your phone and computer.

  • Contacts, Calendar, Email, Tasks options are automatically synchronized with the services set up in your computer’s Outlook client.
  • Favorites syncronizes with your computer’s Internet Explorer ( version 6 or greater) and places them in Mobile Favorites.
  • Media synchronizes with your computer’s Windows Media Player 10.

For more information see ActiveSync 4.1 notes and compatibility at

Third-party Applications

Want to add a topic to this page of the Q wiki? Click Edit in the tabs above and add your content where appropriate. For editing help, click here.
NOTE: If you have questions or need help, please go to the Q Support Forum, where you can post questions. (Click on the “User Forum” link.) Then, post the answers here for everyone’s benefit!


Third-party applications, or add-on programs, range from e-mail, to mobile office and productivity software. These products don’t typically require enterprise-level deployment and can be downloaded and installed immediately. (This page is not intended as a place for ad copy, so over-the-top descriptions may be edited to preserve the facts.)



  • 1 Free Applications
  • 2 Resellers / Catalogs
  • 3 Commercial Applications
  • 4 Other Services with useful adaptations
  • 5 Wish List

Free Applications

Avot mV allows you to watch/stream videos from YouTube, Google videos, Dailymotion and more video sharing sites.

Orb gives you secure access to your digital media from your home computer through a simple web interface. Stream your live tv, photos, music, and videos to any web-enabled device.

Virtual Earth Mobile uses MSN’s Virtual Earth to display maps and satellite data.

Google Maps for mobile uses Google Maps to display maps and satellite data.

PocketTV Classic is a free MPEG movie player that works well on the Q. Note that Windows Media Player cannot play MPEG (.mpg) video files on mobile devices. Can be installed in the phone without problem.

TCPMP is a free open-source media player for Palm OS-based and Windows CE / Windows Mobile-based devices. Note that you must install to card for error free use on Motorola Q.

zaTelnet is a free Telnet/SSH2 client (SSH1 support not in the Smart Phone version yet) that works with the Q. It even has the ability to send some keystrokes that the Q doesn’t have, such as Ctrl.

zaTunnel is a free SSH Tunnel and port forwarding. Tunneling, or port forwarding, is a way to forward otherwise insecure TCP traffic through SSH channel. You can secure for example POP3, SMTP, Telnet, FTP, VNC and HTTP connections that would otherwise be insecure. You can control not only SSH server but all computers in your intranet network.

zaSFTP sFTP client for Pocket PC and MS Smartphone. You can download/upload files throw security SSH channel.

Latest Vito CopyPaste prerelease is a free small utility for copy or cut the text from an edit box and paste it to another one. [Wiki Admin note: I’ve not been able to figure out how to work this. If anyone has instructions, please post them.]How to use: At any place where editing is possible, just press the centre key for about half a second and a menu will popup indicating weather you would like to ‘cut’ ‘paste’ etc. Just select and you are off.

jb5 Browser is a mobile browser that offers the option to (unlike pocket I.E.) save web pages, and send them as email attachments.

ShoZu is a utility that allows you to subscribe to “ZuCasts”, free media channels that deliver mostly news, it also supports uploading and posting to: Flickr, Blogger (old+new), youTube, Picasa Web, and direct emailing. It also lets you tag you images and view them full screen without changing images like the built in Sideshow does.

TxtMan is a threaded SMS program for Windows Mobile 5.0. It sends and receives text messages SMS and displays the messages as a conversation, like an instant messenger client.

Cellfire allows you to download free coupons on your phone. It enables savvy shoppers to save money when they are dining out, shopping, or just having fun. Consumers have their own set of discounts and offers specific to their geographic locations. Users simply click on the offer they want to use and show it to the store sales person to redeem.

MOBIPOCKET Creator and Reader is FREE e-book software. It enables you (1) to convert content into “prc” format e-books (via MOBIPOCKET Creator on a Windows XP machine), and (2) to read the “prc” e-books on your Moto Q (via MOBIPOCKET Reader). Each “prc” file may be bookmarked multiple times. The direct link to the download section is here. The Creator software does a good job converting HTML and Adobe PDF files into “prc” files (so long as the majority of the text is a simple, one-column format), and an OK job (not perfect) converting TXT files. MOBIPOCKET Reader is by far the best e-book reader software I’ve found for the Moto Q. Project Gutenberg is a great source of free HTML e-books. [1] is a great source of free Christian-themed PDF books (free registration needed to download in PDF format). (My review here refers to Mobipocket eBook Reader 6.2 and Mobipocket Creator 4.2 Publisher Edition.)

Connective Tools Alarm Master is a FREE alarm for the Moto Q. I need special alarm software because (1) the standard calendar appointment alarms are not attention-getting (very short and quiet), and (2) I normally keep my Q in “Silent” mode and need an alarm program capable of overriding Silent mode. “Alarm Master” will play whatever audio file you specify, for as long as you specify, and ignores “Silent” mode by playing loudly regardless. The “free trial” version is very full-featured; its only restriction is that “occurs once” is the only permitted setting (you cannot specify daily, weekly, monthly, etc in the free version). If I outgrow the “occurs once” restriction, I may buy the not-expensive full version, but again, the free version is quite good in many ways.


Resellers / Catalogs

MotoSmartZone has a wide array of Pay-For applications and games that can be used on the Motorola Q. All you need for your Q. News, Reviews, games, software, a source for Q homescreens on the web and more. Q related competitions plus free stuff that you can use on your Motorola Q. There are also regular news items that cover new software as it is launched and also BETA opportunities for software and games.

The Verizon Wireless Mobile Store (powered by Handango) lists only a small number of commercial applications that have been tested and approved by Handango and Verizon. You can also reach this site by pressing the “Download” button on your Verizon Wireless Motorola Q. Note that many more applications and freeware for the Motorola Q are available on the other Resellers / Catalogs listed below.

Handango and Mobihand (and their affiliates) are have hundreds of commercial and free mobile applications that work well on the Motorola Q. Select the “Motorola Q” device on those sites to see only applications compatible with the Q.

Smartphone.netClickApps and also have hundreds of commercial and free mobile applications compatible with Motorola Q.

E-Sword for Pocket PC runs on Windows Mobile 5 as well as other Smartphone, Pocket PC, and PDA OS’, and has many extras that are both free and for fee. An excellent program for those who have a need for access to a Bible in a hurry.

JetPackGames has games for your Moto Q. is the Windows Mobile Division of Magmic Games. Download free trials of many different games and brands.

Concrete Software has games for the Motorola Q and other Windows Mobile handhelds. Concrete Software’s catalog includes games like Aces Texas Hold’em, UNO, Blackjack and 3D Lawn Darts (Wii motion like game). has a collection of the best-of-breed Windows Mobile Standard (read: Motorola Q compatible) applications, games, utilities, hacks, tips. specializes in free software which makes up most of its catalog.

If the Reseller does not have a list of applications identified as “compatible with the Motorola Q”, look for applications that are compatible with Windows Mobile 5 Smartphones, as most of those should work on the Motorola Q. It is suggested to always test the trial version (when available) before purchasing a software.


Commercial Applications

The Resellers / Catalogs listed in the “Resellers / Catalogs” section above have hundreds of commercial applications that work on the Motorola Q.

Sprite Backup is backup software for the Moto Q. Several times now, my Moto Q has become locked to the point where I have needed to “hard reset” it, which unlocks it, but eliminates all of my configuration data. Backup software to restore that config data has been a real time-saver. The Sprite Backup software does a good job of restoring almost all of my config data. The output from the backup software is a self-extracting exe file, which simplifies restoring the config data onto the Moto Q. (Update after several weeks of owning my Moto Q: My phone locks up much less frequently now, probably because I better understand the do’s and don’t’s, but I back up the phone, including the storage card, once per week. Great software.) (Note: Although Sprite Backup offers a free trial version, it is commercial software, not free software.)

SecuBox from Aiko Solutions lets you encrypt Q data and its memory cards. Creates a secure container for all confidential files, protected with strong AES 256-bit encryption.

Documents to Go from Dataviz lets you create and edit Excel, Word, Powerpoint and other MS software files on your Q.

Mobimate offers a suite of handy applications including World Clock, Currency Converter, Flight Status and Satellite Weather Maps. This is a subscription based service and the cost is currently $39.00 a year. A one day trial, can be extended to a two day trial by submitting a valid email address.

Notepad MobileReader MobileCalculator MobilePaint MobileChess MobileCheckers MobileReversi MobileGo MobileExplorer MobileTester Mobile, and Biorhythm Mobile by Orneta are optimized for the Motorola Q. Orneta applications and entertainment titles are theme aware, resolution aware, and orientation aware. The highly regarded Notepad Mobile and Reader Mobile are among the best sellers for the Motorola Q. Install directly from the device @

mVoiceMail from MotionApps – Check office voicemail on your Motorola Q! Many organizations have configured their Unified Messaging (UM) systems to forward incoming voicemails to their employees’ e-mail accounts. With this setup in place, the voicemail server will send an e-mail with attached voicemail file to the person to whom the voicemail is addressed. In order to listen to this voicemail on their Motorola Q devices employees must have software capable of playing those sound files. mVoiceMail will provide that capability for both regular as well as patented codecs.

eXtreme Agenda is a Personal Information Manager for the Windows Mobile Smartphone which replaces the Pocket Outlook Calendar, Tasks, and Contacts along with Notes, Search, and Secure Wallet. Cost is under $25US.

Papyrus and Facade are two great add-ons to the Q. Papyrus is a much better replacement of the Calendar and Tasks applications built into Windows Mobile for Smartphone 5.0. Facade is a utility for customizing your home screen. Cost of either is under $20US.

Excel Compatible Spreadsheet Spreadsheet for Motorola Q. Features: Microsoft Office Excel & Pocket Excel compatibility, macros, charts, data validation, dropdown boxes, outline etc.

Text Editor Text Editor, note taker etc. for Motorola Q.

Sling Media is the developer of the Sling Box, which provides the capability to view video from your home televion (or any video source) over a network connection. Utilizing the Sling Mobile application, the same video can be viewed over the air on the Motorola Q.

XM Radio Mobile provides access to your XM Radio account via the Motorola Q. Requires either a standard XM Radio account or a online XM Radio account (~US$7.50/month).

PocketTV Enterprise Ed. is an optimized commercial MPEG movie player that works well on the Q. Note that Windows Media Player cannot play MPEG (.mpg) video files on mobile devices.

SplashID provides a “secure wallet” for storage of pins, account information, user names, passwords, etc. In addition to being a smartphone program, SplashID has a Windows desktop application, and data can be kept in sync between them using ActiveSync.

PDANET This software allows your Windows computer to go online by connecting to your Motorola Q through the ActiveSync cable/dock, Bluetooth or InfraRed.

OggSync Synchronizes Pocket Outlook with Google Calendar. Free version can handle a single calendar with manually-triggered synchronization; paid (Pro) version synchronizes multiple Google Calendars and can be set to automatically sync at regular intervals.

Watchflag scans incoming email and text messages and alerts you based on rules you define. This allows for distinct sms and email tones based on sender, subject, importance level and account. In addition, Watchflag can light the display, vibrate, flash the camera’s LED, and display an “acknowledge” screen.


Other Services with useful adaptations

Google Documents (web application) cannot be edited on the Q, however this can be a very handy way for maintaining login access-controlled documents that you want to be able to view anywhere (and edit from any PC). It’s useful for things like shopping lists, or better bookmark collections than the Explorer huge font ‘Favorites’. 1) Create the document on a PC. 2) Click the ‘Preview’ link. 3) mail the preview URL to your Q and bookmark it. At that point you have a read/write bookmark on the PC, and a read-only bookmark on the Q, it’s easy to maintain a private scratchpad you can view anywhere. (On the Q you can even create a speed-dial shortcut to go straight to it.)


Wish List

This is a listing of applications that would be great to see on the Motorola Q:

  • Secure Shell application (putty doesn’t install). (EDIT See zaTelnet)
  • An application to manage the contact list on the Q outside of Outlook.
  • A remote control program using the built in IR Port.
  • A threaded SMS application. (EDIT TxtMan works with the latest MOL version)
  • A bluetooth “sniper” or chat application
  • An application to Filter incomming and outgoing calls.

Managing Music

Media Player

You can use Windows Media Player Mobile for Smartphone to play digital audio and video files that are stored on your phone or on the Web.

By default, Windows Media Player Mobile can play the following types of files: Windows Media Audio (WMA), Windows Media Video (WMV), and Motion Picture Experts Group-2 Audio Layer-3 (MP3).

Find it:Press Start > Windows Media

  • To play or pause a music or video file, press Enter (enterkey.gif).
  • To skip to the previous or next file, press the navigation key (navkeyfont.gif) left or right.
  • To increase or decrease the volume, press the navigation key (navkeyfont.gif) up or down or use the thumbwheel.

Tip: If you need to turn the sound off, press number.gif.

  • To switch to full screen video playback, press 0.gif.
  • To fast forward or rewind, press and hold the navigation key (navkeyfont.gif) left or right.

Tip: Do you want to play a song or video on the Internet or network? Use the Open URL command. From the Library screen press Menu > Open URL (if you need to get to the Library screen, in Windows Media, press Menu > Library). For more information about downloading or copying video files see download and copy media files].

Synching your Q

You can synchronize the information on your phone in two ways, over the air (OTA) or using a cable and your computer in a tethered solution.



  • 1 Sync Over the Air
  • 2 Sync With a PC Computer
    • 2.1 Installing and Setting Up ActiveSync
    • 2.2 Synchronizing Via a Cable Connection
    • 2.3 Synchronizing Via Bluetooth
    • 2.4 Synchronizing Via Infrared
  • 3 Sync With an Apple Macintosh
    • 3.1 Missing Sync
    • 3.2 Pocketmac
  • 4 Downloading Files From a Computer or the Internet

Sync Over the Air

To sync your phone over the air (OTA) you must sync it directly with your company’s Microsoft Information Server or Microsoft Exchange Server 2003. For more information about this set-up see Additional Information and the Motorola Q Support website at:

Note: You can also contact your system administrator to set up this synchronization.

If you configure for your Exchange 2003 SP2 server and receive a support status code of 0x85010004, you will not be able to resolve the issue until Motorola/Verizon releases the MSFP (Microsoft Security and Features Pack) for the Q. The status code seems to be related to the use of security certificates on the Exchange server and the phone’s requirment(?) to validate the certificate. The MSFP is a phone-specific upgrade; there is no generic version you can download into the phone. Until the MSFP is available for the Motorola Q phone, syncing w/ Exchange 2003 SP2 over the air will not be possible.

Verizon is currently offering Verizon Wireless Sync as an alternative option. This requires you to install a piece of software on your desktop which will connect to the Verizon servers whenever your desktop receives email in Outlook. Once Verizon has your email, it will send a SMS msg to your phone. The SMS msg tells the phone to go pick up your email from Verizon’s servers. The drawback of the process is that you need to have a 2nd PC running 24/7 to forward your email.

As a side note, the Motorola Q is currently (6/15/2006) featured on the MS home page for Windows Mobile 5.0 touting “Over the Air” wireless syncing.


Sync With a PC Computer

Note: For information about connections (Bluetooth®, VPN, and web browser) see network connections.

You can use Microsoft® ActiveSync® version 4.1 or above to synchronize information between your phone and desktop computer. ActiveSync compares your phone’s contact information, calendar appointments, e-mail messages, and media files to those on your computer and then updates to the most recent information.


Installing and Setting Up ActiveSync

To synchronize information on your phone with a PC, you must install Microsoft ActiveSync software on your computer.

Caution: Verify the minimum requirements for your computer and the operating system on the CD-ROM sleeve or Microsoft Mobile Phone website ( before installing the software.

Note: If you do not have a CD-ROM, you can download the latest ActiveSync software from the Microsoft Windows Mobile website (

  1. Install ActiveSync on your PC.
  2. After setup completes, connect your phone to the PC. The phone drivers install on your computer and then the Sync Setup Wizard automatically starts.
  3. Follow the instructions on the screen to complete the wizard.

Note: You can configure an Exchange Server connection to synchronize directly with Exchange Server and Outlook e-mail clients.

The Sync Setup Wizard will prompt you for the name of the Exchange Server, your user name, password, and domain name. If you don’t have this information available, you can contact your company’s system administrator to setup your phone or see Additional Information on and the Motorola Q Support website at: .

When you finish the wizard, ActiveSync starts to synchronize automatically with your phone. Once synchronization completes, you can disconnect your phone from your PC.


Synchronizing Via a Cable Connection

Once ActiveSync is installed on your PC, you can connect it to your phone and sync.

  1. Turn on the phone.
  2. Connect your phone to your PC using a USB cable.


Note: For more detailed information, see “Connecting a mobile device to a PC” in ActiveSync Help on your PC or the Microsoft Web Site for ActiveSync.

Troubleshooting: If the PC is unable to connect to the Q then reboot the PC and the Q (power down the Q and remove battery for 1 minute, then power up).


Synchronizing Via Bluetooth

Once ActiveSync is installed on your PC, you can connect it to your phone and sync via Bluetooth.

Note: In order to use this feature, your PC must be equipped with Bluetooth or a Bluetooth PC adaptor accessory.

  1. Follow the instructions in ActiveSync Help for configuring Bluetooth on your PC to support ActiveSync. Depending on your OS level, you may have a “Bluetooth Configuration Panel” instead of the “Bluetooth Devices Control Panel” described in ActiveSync Help (May 25, 2006), in which case your “Incoming” connection exists on the “Local Services” tab and is already associated with the “Bluetooth Serial Port” service.
  2. Turn on the phone.
  3. On your phone, verify that Bluetooth is turned on (Press Start > Bluetooth > Bluetooth Manager > Settings. Toggle Status to Bluetooth On).
  4. Press Start > ActiveSync.
  5. Select Menu > Connect via Bluetooth and add the PC. Ensure that the phone and PC are within close range.
  6. If this is the first time you have connected to this PC via Bluetooth, you must complete the Bluetooth wizard on the phone and set up a Bluetooth partnership with the PC before synchronizing.
  7. Select Sync.
  8. When finished, select Menu > Disconnect Bluetooth.
  9. To preserve battery power on your phone, turn off Bluetooth.

Synchronizing Via Infrared

Once ActiveSync is installed on your PC, you can connect it to your phone and sync via infrared.

Note: To use this feature, your PC must be equipped with infrared capability.

  1. Follow the instructions in ActiveSync Help on the PC for setting up your PC to receive infrared signals.
  2. Turn on the phone.
  3. On your phone, verify that IR is turned on (Press Start > Settings > Connections > Beam and select Receive incoming beams).
  4. Line up the infrared (IR) port on your phone and PC so that they are unobstructed and within close range.
  5. Press Start > ActiveSync.
  6. Select Menu > Connect via IR.
  7. Select Sync.

Sync With an Apple Macintosh

Here are some synchronization applications for the Mac that will work with the Motorola Q smartphone.


Missing Sync

• Support for Mac OS X Tiger

• Synchronize with Address Book & iCal

• Synchronize with Microsoft Entourage 2004

• Contacts, Dates & Tasks

• Connect via USB cable/dock, Bluetooth or Wi-Fi

• Mount your Pocket PC on the Mac OS X Desktop

• Import/export images with iPhoto

• Send/receive email and surf the web

• SyncMinder™ reminds you to sync

• Install Pocket PC apps in CAB format

• Includes AvantGo client

• Includes SplashPhoto Viewer

• Plugin architecture supports future additions

Requires: Version 2.0 registration code; requires Mac OS X 10.4.5 “Tiger” or later; can be installed over an existing 2.0.x install. Supports Windows Mobile 5 devices Universal application for Intel & PowerPC Macs Now supports both USB and Bluetooth connections. Missing Sync Download Page




Requires: Mac OS X 10.3 Panther/10.4 Tiger 1 Available USB slot (or Bluetooth capabilities) 24 MB of available disk space Entourage/iCal/Address Book/etc. for sync features Please note: PocketMac® Phone Edition can be installed on up to 2 Macs. Pocketmac Download Page


Downloading Files From a Computer or the Internet

  • Click here for information on downloading from a computer or the Internet.